ORDERS MAY BE DELAYED 5-7 BUSINESS DAYS DUE TO REDUCED WAREHOUSE AND FULFILLMENT CENTER CAPACITY. WE APPRECIATE YOUR UNDERSTANDING AND PATIENCE.
Most orders ship from our distribution centers in VA and NC within 1-2 business days of ordering (M-F). From there standard shipping times are 1-3 days depending on where you live.
A business day refers to orders placed before 2:00pm EST Monday through Friday. Orders placed after 2:00pm EST will be considered placed on the next business day.
To track your order, login to your account and select Order History. A tracking number is provided once your order has been processed and shipped from our distribution centers in VA and NC. If no tracking number is provided your order has yet to be processed. Expect slightly longer delays at the moment. Most orrders ship via USPS mail.
If your tracking number indicates your package was delivered, USPS is liable for its recovery (all packages have tracking numbers that are scanned). Please contact your nearest post office with your tracking number, your package may be available for pick up or you may be able to find help locating it (may be accidently delivered to a neighbor).
If you tracking number shows the package is still in transit please contact us here.
LFT is not responsible for customs duties/fees. International orders may incur customs fees. For each country, the customs policies are unique and the fee is typically based on a variety of factors including item value, weight, and size.
If you are unsatisfied with your purchase you can return the items for store credit for free with our convenient pre-paid return shipping label sent directly to your e-mail address. Prepaid return shipping labels are only available for store credit/returns made within the US.
Please click the link below for more information.
For exchanges and/or returns please click here >>
Promotional items are auto-populated by our website upon checkout IF the cart total is qualified. For example, we may have a promotion that states, "Receive a free promo item if your cart total is above $50 dollars, after discounts/before shipping." Most of the time this refers to a minimum clothing purchase threshold and will be noted in the promotion. You'll need to make sure that this is the case to qualify for the free promotional item. Also, a few items may not qualify towards your cart total (e.g., cell phone cases, stickers, headwear, Mystery Bags) to name a few.
If you believe an error has occurred and to have qualified for a free promotional item please contact us here.
Assuming it's unworn and meets the standards of our Return Policythen yes. However, we will not be able to pay for re-shipping the item back to you or having the item shipped to us.
Each item has a unique, accurate sizing chart on it's product page. The sizing chart can be found in 2 locations (top right corner Size Guide and in the bottom menu Size Chart).
Please fill out this simple Contact Us form here. If your question is pertaining to a specific order please provide your order number in the form.
Our offices are open M-F 9-5pm EST. We try our best to reply in a timely manner and most of the time reply no later than within 24-hours. We realize this is a bit inconvenient and are working hard to have improved customer support systems.
Our corporate office is located in Virginia Beach, VA along with our primary distribution facility.
Our mailing address is 1248 Perimeter Parkway Ste. 484. Virginia Beach, VA 23454.